Sump Pump Repair

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Our Project Manager can be scheduled to visit with you. The Project Manager will help you with any basement needs and provide a detailed written basement inspection. Our number one goal is to help our customers. Please complete the following form and someone from our office will contact you.

We service Richmond, Virginia as well as Fredericksburg, Charlottesville, Williamsburg, Ashland, Fairfax, Alexandria and Norfolk, please feel free to call.

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Tel: (804) 798-2111


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Sump pump repair

Sump pump repair jobs can come up for a variety of reasons. Your sump pump has moving parts, it relies on electricity, and sometimes it might have to work pretty hard over an extended period of time if you have had a lot of rain. Whatever the reason, we can handle your sump pump repair situation.

Some homeowners we speak with are not completely familiar with how their sump pump actually works, so let’s go over that briefly. This will help you understand why you may be in need of sump pump repair.

Somewhere in your basement, you have a sump pit. This is essentially a hole in your basement floor, the purpose of which is to collect any water that comes into your basement. The sump pit may be in a location where the water naturally flows to it, or it may receive water from other areas of your basement via a drain system.

Your sump pump is located either in the sump pit, or over it, depending on what type of pump you have:


  • A submersible sump pump is one that operates inside the sump pit, under the water. If your basement has been finished and is used as a livable area, this type may be preferred since it wouldn’t really be noticed as much. Sometimes, a sump pump repair on a submersible pump may be more difficult since the pump itself is under water. We are very familiar with how to handle this.
  • A pedestal sump pump is different. As the name implies, the motor sits on a small pedestal which is located above the sump pit. This motor, unlike the submersible version, should never come into contact with any of the water that is being pumped. At the bottom of the motor is a section of pipe that extends to the bottom of the sump pit, and there is also a metal rod that has a float attached to it. During a dry period, there is no water to cause the float to rise. When water starts to accumulate in the sump pit, the float begins to travel up the metal pole as the water gets higher. When it reaches a certain point, the float triggers a switch that turns on the motor. The water that is in the sump pit is sucked into the main pipe and sent out through another pipe, away from your house.

At least that’s the way it is supposed to work; if you are looking for sump pump repair, then obviously something in your system is not doing its job correctly. In most cases, sump pump service will solve the problem; occasionally it is more cost effective to replace it. We can help you determine which is the best way to go.

There are a few common situations that cause a need for sump pump repair:


  • Air in valve – Your sump pump has a one-way valve that stops water from flowing back into the pump. Air in this valve can lock it up.
  • Motor failure – The motor that does the actual pumping is a mechanical device, and they do wear out over time. A good one may last ten years or so. If yours is older than that, you may just need a new motor.
  • Float failure – If there is anything blocking the float from traveling up and down, the sump pump will never turn on. The float is a rather delicate device, so this is usually one of the first things we check on a sump pump repair call.

If you suspect problems with your sump pump, please call us.

The problem has to be resolved at some point anyway, so you might as well get it fixed before the next big rain. We offer sump pump repair in Richmond, Virginia as well as Midlothian, Fredericksburg, Charlottesville, Williamsburg, Ashland, Fairfax, Alexandria and Norfolk.